Systems develop over time and change with the times but without a structured approach, we believe our business is not able to offer our customers a reliable, predictable and repeatable level of service and expectation. So we have established software-based systems to help support our business from CRM systems that integrate with our support ticketing module. Our job costing and purchase ordering system integrates directly with our field technician’s mobile devices for live customer service request updates. We have developed business intelligence reporting software to tie all of this information together with our accounting and financial software to keep track of our businesses overall performance. We are committed to ongoing investment and improvement in our business systems and processes to always improve the way we can provide an effective and efficient serving of our customers.

While systems can sometimes appear to take away from the very open and direct communications all of our customers have with our team, we have found over time that to effectively provide the two main types of services to our customers, Quoted (Projects) and Do & Charge (Service) the following processes help us to maintain the most predictable response in the shortest amount of time

We are always only a phone call away if you need help with a small or large project or just need some to fix a fault as service call. We have provided this information to help you follow how we handle and manage our customer requests.

Quoted Work (Projects) Story

  • Get Scope (RFQ)

  • Site Visit/Brief

  • Solution Development

  • Presentation

  • Acceptance

  • Deposit/Terms

  • Handover

Do you need help with a new project?

Send a quote request now

Please provide Contact and Project information

We will confirm via email if we can provide a compliant offer, meet your time frame or provide a suitable solution.

First Name *
Last Name
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Phone
Company
Description
Attachment
Closing Date
 

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Service Call (Do & Charge)

  • Email or Call

  • New Customer

  • Upfront Payment

  • Schedule a Time

  • Technician Notification

Our service team are ready to help, request a service technician now!

Log a Service Request Now

Please provide contact and fault details

Someone from our service team will be in contact via email or telephone within 24 hours.

First Name *
Last Name
Email *
Phone
Company
Description
Attachment
Closing Date
 

We won’t share your details with any 3rd party

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