Systems develop over time and change with the times but without a structured approach, we believe our business is not able to offer our customers a reliable, predictable and repeatable level of service and expectation. So we have established software-based systems to help support our business from CRM systems that integrate with our support ticketing module. Our job costing and purchase ordering system integrates directly with our field technician’s mobile devices for live customer service request updates. We have developed business intelligence reporting software to tie all of this information together with our accounting and financial software to keep track of our businesses overall performance. We are committed to ongoing investment and improvement in our business systems and processes to always improve the way we can provide an effective and efficient serving of our customers.
While systems can sometimes appear to take away from the very open and direct communications all of our customers have with our team, we have found over time that to effectively provide the two main types of services to our customers, Quoted (Projects) and Do & Charge (Service) the following processes help us to maintain the most predictable response in the shortest amount of time
We are always only a phone call away if you need help with a small or large project or just need some to fix a fault as service call. We have provided this information to help you follow how we handle and manage our customer requests.